Delete your Jellin account

You can ask Jellin to permanently delete your account and the personal data tied to it. You do not need the Android app installed, and you do not need to sign in on this page.

If you can still sign in

Business accounts and referral accounts can also be deleted from Profile in the Jellin web app, and from the equivalent account settings in the Jellin Android app. In-app deletion and this page remove the same account. This page exists so you can ask after you have uninstalled the app.

What we delete

Business user account. Your login, email, phone number on the user, password, session tokens, and device push token. If you were only invited into another business, that business’s programs, visits, and customer records stay with the business.
Business workspace. The workspace, its operators’ access, loyalty programs, groups, visits, coupons, message templates, broadcasts, and the customer phone numbers and email addresses stored for that workspace.
Referral account. Your name, referral code, phone number, email address, password, and the link between you and associated businesses.
Customer loyalty record. The phone number or email address, visit history, stamps, and coupons held for that record. If a business enrolled you, we process the request with that business, because they run the program.

What we may keep

Invoices and subscription records that tax or accounting law requires us to keep, commonly for five years under Greek tax rules, and longer only where a specific rule says so. These records are not used to run a loyalty program.
Information we must retain to resolve a chargeback, fraud investigation, or legal claim, for as long as that matter is open.
Aggregated statistics that no longer identify you.

We do not treat deactivation, a ban, or a hidden profile as deletion. A completed request removes the account.

Paid subscriptions

If a Stripe subscription is still active, cancelling it is part of closing the account. Say so in the form and we will cancel it if you cannot reach the Subscription screen. Cancellation ends access to the paid plan and a refund for the unused period is processed, matching the subscription screen in the product. Amounts already due for use before cancellation remain payable.

If you subscribed through Google Play, cancel that subscription in Google Play as well (Play Store → Payments & subscriptions). Deleting the Jellin account does not by itself cancel a subscription that Google bills.

How long it takes

We confirm the request by email, then complete deletion within 30 days. We will tell you if a legal hold applies to a specific record and what that means.